Yes, we do. We use a portal called Jane which sends clients their own personal link before their planned session. Our goal is to ensure confidentiality in all our sessions- in person and virtual.

Yes, we understand that sometimes there can be concerns that a client has before they commit to coming in for therapy. Therefore, the therapists on our team are happy to offer free 15-minute phone consultations for any client who requests it.

No, our clients do not require a referral for psychotherapy sessions. They may contact us directly to book an appointment. The only case in which we would require a doctor’s referral is if a client is registered with the Interim Federal Health Program (IFHP) and is looking for therapy. If you would like your doctor to send us a referral, feel free to reach out to us for our referral details and we will be happy to forward them to your medical practitioner’s office.

Psychotherapy is not an OHIP-covered service. However, most private insurance providers do cover our services. We generally ask that our clients pay by either cash or Interac. Clients will be sent invoices after every session and a receipt after payment that may be submitted to private insurance providers.

Yes, we have worked with a wide range of private insurance providers in the past. However, we encourage our clients to always check with their provider beforehand to ensure that they have coverage for psychotherapy services. Although Credit Valley Counselling and Psychotherapy does not do direct billing, we send our clients receipts after payment that can then be sent to their insurance providers.

Every client is unique and has different requirements. Deciding the number of sessions that a client needs to come in for effective therapy is a collaborative and ongoing process between therapist and client.

All our interactions with our clients including phone and video interactions, notes, recommendations and reports are kept completely confidential as directed under the Personal Health Information Protection Act, 2004 (PHIPA). The only time a psychotherapist may need to breach confidentiality is if:

● There is a risk of imminent danger to an identifiable third party or to self.
● There is suspicion of child abuse or neglect.
● A disclosure is ordered by a court.
● There is reasonable belief that a health professional is guilty of sexual abuse.
● There is reasonable belief that abuse or neglect of residents living in Long-Term Care Facilities or Retirement Homes is taking place.
● There is a need to share information with the College of Registered Psychotherapists of Ontario for supervision or auditing purposes.

We are registered providers with the Interim Federal Health Program under Medavie Blue Cross which provides limited, temporary coverage of health-care benefits to people in the following groups who aren’t eligible for provincial or territorial health insurance including:

● resettled refugees
● refugee claimants
● in-Canada protected persons
● certain other groups

We offer free services to the clients who hold IFHP coverage. The Interim Federal Health Program (IFHP) provides basic, supplemental and prescription drug coverage and some other healthcare benefits within Canada to eligible beneficiaries including:

● refugee claimants
● victims of human trafficking
● victims of domestic violence
● immigration detainees held under the Immigration and Refugee Protection Act (IRPA)

If you are registered as a claimant under the IFHP program, you do not need to pay out-of-pocket for psychotherapy services. To check whether you are eligible to apply for the program, please visit the official website: